Do i need to be home during my service?

No. Most services are completed with no one in the home; however, if you need to be home during your service we will do our best to work with any requests.

Do you supply products and equipment?

Yes! We supply all equipment and products. For more information regarding our products please contact us via email at pristinecleaningservices@outlook.com.au.

What do you offer?

Our most popular services we offer are our Standard, Deluxe/Deep cleans and Airbnb cleaning services. For a full list of all our services and what they include, please head over to our “Services” tab.

What areas do you service?

We currently service the greater Blue Mountains area ranging from the Lower Mountains to the Upper Mountains.

How do i prepare for my service?

We ask that you put away belongings and declutter surface areas as best as you can. If you are not planning on being home, please arrange prior to your service how we can access your home on your scheduled day.

How long will my service take?

The time we spend at your home is dependant on the size of your home, the type of service requested and how much buildup there is. We will always provide you with an estimated time frame before the start of your service.

Are you pet friendly?

All our staff are familiar with, and comfortable with pets. We understand having strangers with unfamiliar equipment in the home can cause distress for some pets, please let us know prior to arrvial if you would prefer we have an introduction before your service.

How can i pay for my service?

After each service, you will be issued with an electronic invoice to be paid via Bank Transfer. Please let us know prior to your service if you would prefer to pay in cash as we do not carry change. Please note payment is due on the day and upon receipt of your invoice.